Al Raffa Police Station is a vital institution in Dubai, serving Al Souq Al Kabeer and nearby lively neighborhoods. As part of the Dubai Police network, this station is included among the city’s well-known police stations and plays a crucial role in maintaining law and order. Through professionalism and dedication, it supports the community by ensuring public safety, community security, community protection, resident safety, business security, tourist safety, city security, and neighborhood safety for residents, businesses, and tourists.
The station provides different services, including police services, administrative services, government services, digital police services, in-person services, and security services. Each service aims to offer effective service, professional service, and reliable public service, with clear service access, service details, service requirements, official processes, efficient processes, and other required processes.
The government station also adopts Dubai’s smart government initiatives, providing online access and digital access through the Dubai Police app and police app, making many requests quicker, easier, or available online entirely. For an in-person visit, check the visit requirements, documents to bring, and required documents before your visit to save the trip. The station also helps during emergencies through emergency support, reporting crimes, crime reporting, traffic-related issues, traffic assistance, police assistance, and assisting people with different safety and security concerns.
Interesting Fact
| Detail | Information |
| Full Name | Al Raffa Police Station |
| Location | Al Raffa, near Al Fahidi and Al Souq Al Kabeer, Bur Dubai, Dubai |
| Nearest Metro Station | Al Ghubaiba Metro Station on the Green Line |
| Nearest Bus Station | Al Ghubaiba Bus Station |
| Emergency Number | 999 |
| Non-Emergency Police Number | 901 |
| Email Address | info@dubaipolice.gov.ae |
Overview
Digital transformation has changed how Al Raffa Police Station responds to modern policing needs. The station was built when Dubai was rapidly transforming from a small trading port city into a major city and global business hub for the whole region. Its initial purpose was to protect the local neighborhood, support law and order, and maintain order, but continued population growth and urban growth created new needs and expanded the station responsibilities.
Today, trained officers handle emergency cases, emergency response, law enforcement, public safety, and a wide range of public services. The station also provides police services, emergency assistance, tourist support, and protection against cyber threats through stronger cyber security systems.
From my experience reviewing police service information in Dubai, this amalgamation of physical and digital support shows how the station has become more adept, rather than depending only on old-fashioned policing.
Where Is Al Raffa Police Station?
Al Raffa Police Station is based in Bur Dubai, one of the oldest areas of Dubai. Its central location places it within a busy urban area that combines commercial areas, residential areas, traditional souks, hotels, restaurants, and lively retail streets. This well-known region includes both a commercial district and a residential district, connected through an active network of local streets and a wider retail network.
The station’s strategic location improves area accessibility, regional connectivity, and convenient travel across several neighborhoods. Even with nearby congested neighborhoods, police officers can gain quick access, efficient access, and rapid access to surrounding communities. This allows Dubai Police operations and other police operations to support law enforcement effectively and play a vital role in maintaining safety throughout the area.
Some well-known places nearby include:
- Dubai Creek
- Al Seef
- Textile Souk
- Meena Bazaar
- Al Fahidi Historical Neighbourhood
- Al Souq Al Kabeer
- Al Ghubaiba Bus Station
- Al Ghubaiba Metro Station
Al Raffa Police Station provides regular assistance and public support to residents and tourists. It handles cases involving criminal investigations, lost property, property cases, and traffic-related issues.
The station also verifies documents, offers document verification and tourist assistance, and manages a large number of investigations and traffic matters, making it an important police service point in the area.
Al Raffa Police Station Service Areas
Dubai Police operates several police stations across the emirate, with each station assigned to serve a specific area.
Al Raffa Police Station generally serves the following areas:
- Al Mankhool
- Al Fahidi District
- Selected parts of Port Rashid
- Al Raffa
- Surrounding commercial areas
- Al Hamriya
- Al Souq Al Kabeer
- Bur Dubai
Al Raffa Police Station Working Hours
Here is a clear breakdown of the typical operating hours:
| Service | Operating Hours |
| Emergency Assistance and Reception | Available 24 hours a day, seven days a week |
| Complaints and Incident Reporting | Urgent cases are handled 24/7. Routine walk-in requests are usually processed during regular office hours |
| Administrative Services | Services such as document verification and clearance certificates are generally available from 7:30 am to 3:30 pm, Sunday to Thursday |
| Friday Services | Administrative counters usually operate from approximately 7:30 am to 12:00 pm |
| Saturday Services | The emergency desk remains open, while most administrative counters are closed |
| Public Holidays | Emergency services remain available. Check the Dubai Police app for updated holiday timings before visiting |
How to Reach Station
By metro
For an easy journey, take the Green Line to Al Ghubaiba Station, which is the closest stop to Al Raffa Police Station. From the stop, it is roughly a five-minute walk, and the route is usually simple to follow.
Based on local travel experience, visitors carrying luggage or travelling in hot weather may prefer a short taxi ride instead of the walk; a nearby taxi can complete the ride quickly.
By bus
Several bus routes, including 12, 29, 33, and 44, stop at Al Ghubaiba Bus Station, which is located just steps from the entrance.
By Taxi or Ride-Hailing Apps
Using a navigation app is one of the easiest ways to reach Al Raffa Police Station. As a public facility, it is well known to drivers working with Dubai Taxi, Careem, and Uber.
Simply enter the station name in the app to find the location and get direct directions; in my experience, this is more reliable than explaining nearby landmarks.
Services and Responsibilities of Al Raffa Police Station
Al Raffa Police Station provides policing services, public services, and various services for residents, businesses, and visitors. Many service requests and online requests are available through online services, while an in-person visit or face-to-face visit may be needed for identity verification, document verification, documents, or interviews.
Crime Reporting
People can report different types of crimes, including:
- Theft reports
- Fraud complaints
- Assault cases
- Property damage incidents
- Missing person reports
- Cybercrime referrals
- Public safety issues
When you report an incident at Al Raffa Police Station, police officers first assess the details and determine how the case should be handled. Based on the available information, an investigation may be started, or the matter may be referred to the appropriate department for further action.
Traffic-Related Services
The station also handles a range of traffic-related matters, including:
- Road accident reporting
- Traffic incident records
- Complaints involving vehicles
- Guidance on traffic-related procedures
Lost and Found
For lost property such as wallets, phones, or lost documents in the souq or nearby hotels, the police station is the first place to check. File a report quickly so officers can review property reports, begin an area search, and provide station assistance during the recovery process.
Many recovered items are frequently reported, making item retrieval and property recovery possible through proper public support before assuming they are gone for good or cannot be recovered.
Police Clearance Certificates and Document Verification
Background checks are often required for employment visas, insurance processes, and other official purposes. Al Raffa Police Station can assist with a police clearance certificate, including identity checks, certificate application, request processing, and verification of required documents.
However, many straightforward cases can now be completed through the Dubai Police app, so checking before travel may save you an unnecessary station visit. Confirming the latest requirements online is the easiest way to avoid delays and receive your official clearance smoothly.
Digital services
Trained police officers provide digital services efficiently, ensuring each request is handled accurately and professionally.
- Dubai Police Website
- Dubai Police Mobile App
Which Documents Do You Need to Bring?
Before visiting Al Raffa Police Station, check which required documents apply to the service you are requesting. Bring every necessary document, along with supporting documentation and necessary records.
Having complete paperwork ready improves the completeness of your application, supports reduced waiting time, prevents unnecessary delays, and lowers the chance of repeat visits.
The documents you may need usually include:
- A valid Emirates ID
- Your passport
- A copy of your visa, if required
- A valid driving licence for traffic-related matters
- The vehicle’s registration card, where applicable
- The police reference number to track or follow up on an existing case
- Supporting evidence such as photos, emails, receipts, screenshots, or other relevant documents
What to Expect When Filing a Report at Al Raffa Police Station
Go to the front desk first
Start at the service desk, where staff provide visitor support, assistance, and clear guidance. They triage different cases, understand your issue, and direct you to the right counter or department that can handle your request, saving you time and confusion.
Bring supporting documents
Bring your vehicle registration when reporting accidents and, where possible, include clear photos of the scene and the damaged vehicle.
For fraud cases, carry transaction records, screenshots, and receipts.The more concrete evidence you arrive with, the faster the reporting process moves, as officers can review your evidence and registration without unnecessary delays.
Statement Before Resolution
Serious cases can take several days or even weeks to investigate, while simple administrative tasks, such as collecting a copy of a report, are usually completed much faster.
Before you leave, make sure to ask for the reference or case number.
You may need these documents later for follow-up visits, insurance claims, or visa applications.
Nearby Landmarks and Important Places
Several well-known landmarks and popular places are located close to Al Raffa Police Station:
- Dubai Museum
- Al Ghubaiba Metro Station
- BurJuman Mall
- Aster Hospital, Mankhool
- Al Fahidi Fort
- Citymax Hotel Bur Dubai
- Dubai Gold Souk
- Al Raffa neighbourhood
- Baqer Mohebi Supermarket, Rolla
- Al Seef Heritage Souk
- Al Ghubaiba Bus Station
- Old Dubai district
Can You Access These Services Online?
Yes, Dubai Police has significantly expanded and improved its digital services in recent years.
Many services and requests can now be completed through:
- Dubai Police mobile app
- Official Dubai Police website
- Smart Police Stations (SPS)
- Walk-in Smart Police Station locations
- Drive-through Smart Police Stations for selected services
Dubai Police Smart Police Stations are available 24 hours per day, giving daily access to numerous police services and self-service transactions across various categories.
They offer services without the need for face-to-face visits, improving convenience and preserving privacy while reducing reliance on traditional counter service, counter service, or another traditional service. Check the service categories first, as these stations are intended to handle many transactions while protecting your privacy.
Why Al Raffa Police Station Matters
Despite its status as one of Dubai’s busiest districts, Bur Dubai sees thousands of people traversing its residential areas, shopping streets, transport hubs, and tourist attractions every day. In such an active setting, efficient policing and easy access to public services are needed to ensure public safety across nearby districts, areas, streets, and attractions.
From my experience, having a well-positioned police station makes it easier for residents, workers, and visitors to receive timely support.
Al Raffa Police Station supports the community by:
- Responding to emergencies within the local area
- Running crime prevention and public awareness programs
- Providing residents with legal, administrative, and police-related services
- Helping tourists report lost belongings and other incidents
- Handling reports involving traffic incidents, theft, fraud, and public safety concerns
- Building stronger community relationships through Dubai Police initiatives
Emergency and Non-Emergency Contact Information
In an emergency or whenever you need assistance, knowing the right number to call can save valuable time.
| Service | Contact Details |
| Police Emergency Assistance | Call 999 for urgent police emergencies. |
| Dubai Police Non-Emergency Support | Call 901 for general inquiries and non-urgent police matters. |
| Dubai Police Smart Services | Access online police services through the official Dubai Police website or mobile application. |
For lost property, certificate requests, general queries, or other matters that need non-emergency support, contact Dubai Police on 901 or use its digital service channels and other service channels. Choosing the correct contact option helps reduce waiting periods, supports minimised waiting periods, and keeps emergency lines available for real emergencies.
Only call emergency services for urgent situations involving an immediate threat to life, safety, or property, such as a threat to life, threat to safety, or threat to property. This approach ensures that emergency calls receive faster police assistance while protecting overall public safety.
FAQs
Where is Al Raffa police station located in Dubai?
Al Raffa Police Station is a government office located in Al Fahidi, also known as Al Souq Al Kabeer, Dubai.
How can I contact Dubai Police by WhatsApp?
To contact Dubai Police through WhatsApp, use the secure Al Ameen Service security tip line at +971 54 800 4444. This channel is a practical way to share security-related information directly and privately.
What is Raffa police?
Al Raffa Police Station is one of the key local facilities of the Dubai Police Force in Bur Dubai. The station serves densely populated areas and historic areas and is known for its accessibility and wide range of services among local facilities.
Conclusion
Al Raffa Police Station is one of the key police stations in Dubai, offering a wide spectrum of support, from a police emergency and police investigation to everyday public support services. Located in the historic Bur Dubai district, the station gives people several options to get help. Whether you are a resident, a business owner, or a visitor needing assistance with an issue such as reporting lost property, the staff can guide you through the correct process.
The Dubai Police show an ongoing commitment to smart policing, with many services now available online. This reduces unnecessary human visits and improves convenience, while the station remains a crucial touchpoint for serious cases that require people to be directly assisted, officially documented, or properly investigated. You can use the official digital channels or visit the place in person with appropriate identification and the necessary documents for a smooth visit. As a trusted law enforcement hub in the Bur Dubai District, it supports local development, builds a strong bond with the neighborhood, and uses confidence-building measures and smart technology to improve public safety services.
From my experience, preparing documents before visiting saves time for locals, expats, and anyone unfamiliar with the area. Although no busy city can be described as completely safe, the presence of trained police officers, modern technology, and accessible support helps protect people in the vicinity and gives visitors greater confidence. Some people may search for the station as Rafa Police Station or Al Rafa Police Station, but Al Raffa Police Station is the commonly used name. Those planning to move further east, toward Al Qusais or Al Twar, may find Al Qusais Police Station a useful alternative nearby hub to consult and receive help anytime.
